Delivery & Returns

Website Deliveries

Delivery Statement

Skymaker Rooflights are proud to offer a 10-15 working day delivery turnaround, depending on your product choice and location. Our distribution team are constantly working to improve deliveries and logistics to ensure that you receive your order as quickly as possible. Each and every order is important to us, and all deliveries will be treated equally as part of our price promise.

Bespoke items will have an increased delivery time from 15-20 days depending on the size and specification of any materials required in the make-up of the product. Our reliable supply chain and in-house manufacturing unit prevents the likelihood of any set-backs/hold-ups.

Customer Services

Skymaker Rooflight customer services will be available to discuss your queries via email at sales@skymaker.co.uk

Should you have any urgent queries, please call 01638 640038.

Website Returns Policy

Returns: We understand that in un-usual circumstances you may wish to return purchased goods to us and in accordance with the distance selling regulations currently in force our terms and conditions will be as follows:

Goods returned for a refund, which were ordered wrong or no longer required, must be returned within 14 days from delivery of the goods in the original state supplied, un-used, and un-cut. Returned items in these circumstances will be at your own cost.

Faulty Items: Goods that are deemed faulty through no fault of your own will be due a full refund including return postage costs on your part once we have inspected the goods and accepted that the goods are indeed faulty. When the package comes back we / our suppliers will inspect the parts in regard to your reported fault (this may include products been sent for test inspection). Should they be found and agreed that they are indeed faulty through no fault of yours, or any existing installation issues, or attack / damage by you or other parties we will full refund your account.

Special Order Items: Special order items must be paid for in full prior to the seller ordering the goods and are not returnable under any circumstance except where deemed faulty.

Returns Process:

1. The Buyer must notify the seller by emailing or providing written details for Goods Returned to the following address: Skymaker Rooflights, Refurb House, 6 Barnes Close, Brandon, Suffolk, IP27 0NY, sales@skymaker.co.uk
2. The company will on receipt of the returns request, e-mail to you details of the returns policy.
3. We strongly suggest that you obtain proof of postage when returning an item to us, Cambs Glass Ltd does not accept any responsibility for any loss of items by postage until it is in our possession.
4. On receipt of goods we will issue any refunds due within 14 days.